Cap & Gown FAQ

Cap & Gown FAQ

- When will I receive my order?

Current Lead Times: 

Cap & Gown Orders: SHIPPING NOW

Allow 1-3 days for order to be packed and fulfilled. Orders are shipped USPS and typically take 1-2 days. 

- I didn’t get a tracking number, where is it?

Tracking Numbers are emailed once your order has shipped. Be sure you’ve entered your Email correctly. Also, check your Junk/Spam Folder. If you still don’t have one, please contact us.

- My tracking number says my order has been delivered but it is not here, where is it?

Please be sure you have entered your shipping address correctly if you need to don’t forget to include the APT/SUITE #

Check “hiding places” around your front door or even a neighbor’s house. Stolen packages are an unfortunately common occurrence. We are NOT responsible for Loss/Stolen packages. Please contact us if this has happened anyways.

Be sure you have your order shipped to a safe and secure location. You also have the option of picking up your order at our Office. Call us to make an appointment.

- What size should I order?

Use the size chart as a guide. If you are under 150lbs it is best to size down for a better fit. If you are still unsure, email us your exact Height & Weight and we’ll recommend the best size.

- My Cap & Gown doesn’t fit, what do I do?

In general, Gowns run big. They are meant to be loose fitting. In the event that it is “too big” or in some cases “too small” please contact us so we can make arrangements to get the correct size.